When you have it, it’s just part of the way you are. It’s not something you pay attention to, have to work to develop or protect… it’s just there.
If you lose it it becomes obvious by its absence. It may not be obvious to others but for you it will feel like it left a gaping hole filled with uncertainty. Having initially been specific, targeted on one aspect of life, the uncertainty can spread over time.
The downward spiral may have been the result of an initial trigger or event but is quickly forgotten as mundane day to day events become effected. Alternatively, it may be the culmination of a long term decline. Either way, there is nowhere to hide.
Recognising how you’re feeling is a start. Once you recognise it you can start to develop strategies to deal with it.
You feel different. You’ve changed. It feels like you’ve lost something, but in many ways the changes may be positive; you may be more open, more sensitive, more aware, more deliberate.
Where will your new skills take you?
If you don’t believe in what you’re doing it’s likely that your performance will fall short of the mark, lack authenticity, disappoint. It’s impossible to hide from the audience; they will pick up on any weaknesses. Actual performance gaps will be magnified, accentuated by a lack of belief.
On the other hand, if you have total belief and execute with conviction, the chances are that you’ll pull it off. The audience will feed off your confidence, be carried away by your delivery. The intent will shine through; weaknesses overlooked.
If you’re going to do it, do it with conviction!
Great service is as much about assurance as delivery. As a customer, a service recipient, it’s about having comfort in the fact that great service will be there when it’s required. You don’t have to be constantly reminded; the approach shouldn’t be overbearing or in your face, instead it should be attentive and highly responsive.
As a provider, the challenge is to demonstrate your service performance without being too keen, without smothering the customer. Some feel the need to have a continual presence, irrespective of the customer needs. It’s all about them feeling good, customer experience comes second.
Great service requires confidence. Confidence to make your presence known and then to step back. Confidence that when the need arises you will deliver and delight. Confidence to provide assurance without action. We don’t see it often but we appreciate it when we do!